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Flávio Lemos defends master dissertation entitled "An online dispute resolution system for virtual organizations"

Flávio Miguel Alves Lemos has requested the defence of his dissertation, entitled "An online dispute resolution system for virtual organizations". The defence will be held in room A2 of the Departamento de Informática, on December 19, 2011, 3:00pm. The public is invited.

The examining committee is the following:

  • João M. Fernandes (UMinho) - president
  • Paulo Moura Oliveira (UTAD) - opponent
  • Paulo Novais (UMinho) - supervisor
  • David Rua Carneiro (UMinho) - supervisor


Conflicts are increasingly more frequent in the current socio-economic context, flooding the courts with processes. Techniques such as negotiation, mediation or arbitration are alternative to courts when it comes to resolve them. The increasing development of Information and Communication Technologies brought new dynamics of business, such as e-commerce and Virtual Organizations, where most of the business activities can occur in a virtual environment. As a consequence, conflicts can now occur online, rising new challenges in how they should be resolved.

The work depicted in this dissertation analyses the potential conflicts that may arise in a Virtual Organization and the impact that these can have on the agility and flexibility in the operation phase of a Virtual Organization. It was developed a Multi-Agent System that provides services to assist in detecting and resolving conflicts online, that may arise during the operation of a Virtual Organization.


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